This article lists some common WordPress support issues and useful sources of WordPress support in Wales and also on the Internet.
Because so many people use WordPress, there is a huge, global community of people with a vast amount of experience that you can connect with if you need any WordPress support.
This helps make WordPress the best website for individuals and small businesses/charities (IMHO), who might not have access to their own in-house technical support person.
Broadly speaking, we can put types of WordPress support into two categories:
- WordPress management or maintenance
- WordPress development
WordPress management or maintenance
If you use WordPress regularly, you will have noticed that, like other software, there are regular version updates – and this applies to plugins too. It is usually safe to run the automatic updates, but as you may have seen from the cautionary notice in your dashboard, it is good to be prepared in case anything goes wrong.
The safest thing is to have a backup that you can revert to if all else fails. But it can even be a challenge to create that backup and to know how to use it to restore your site, so it can be useful to know where to turn if you do need support with such things.
Sometimes updates to plugins can cause unexpected problems. Sometimes plugins conflict with each other. The most common effect is that some function on your website has just stopped working. It can be difficult and take a long time to identify where the problem has come from, as well as how to find a solution.
Unfortunately, it’s not uncommon for WordPress websites that are not well managed to fall victim to hackers and this can be a serious problem for the uninitiated. You may not know about it until you get a fairly stern email from your hosting company telling you that you have breeched your contract by unknowingly serving up thousands of SPAM emails. Or it might be that you visit your website to be faced with an Attack Site warning from Google. Or it could be that all you content has been erased by someone malicious thinking just how funny it might be.
In instances where your WordPress website has been hacked like this, it is going to take a degree of knowledge and experience to deal with, such that you might need to turn to someone for support.
On a more positive note, if you are using your website regularly, you may wish to change the way it looks, modify the layout, and add extra functions. These are relatively easy things to do with WordPress – it’s part of what makes it so good – but if you want such things doing really professionally or would simply rather spend more time on writing content, it can be worthwhile to seek outside support.
A person or company who specialises in WordPress development will have the knowledge, skills and experience to provide the best solution and should be able to implement it quite quickly.
If, for example, you wish to add a new plugin to connect to your Twitter account, you can easily search for one in the WordPress Repository, but there are so many to choose from, it’s hard to know which one is going to work best for you. And then you might need to display a Twitter feed or icon somewhere on your website – can you put that in the best place?
Where to find WordPress Support in Wales and the Wider World
A WordPress Support Company
A company that specialises in WordPress development in Wales can take care of all of the issues outlined here, and more. At ReallyGreenWP, we bundle WordPress management/maintenance into our very competitively priced managed WordPress hosting packages that take all the worry out of running your own website.
We are also available to provide ad hoc support via email or by telephone. Or if you run a fairly large, regularly updated website for a small to medium sized organisation, you may find our annual WordPress support contracts a real help – we can get to know your business and proactively help to shape your online presence.
A WordPress User Community
There is an active group of WordPress users/developers in Wales called WordPress Users Wales. They have regular meetings and events – a great way to meet enthusiastic people and learn new skills.
While we don’t have enough knowledge about the following training courses to make a strong recommendation, here are some upcoming WordPress courses in Wales:
WordPress Support On the Internet
A well thought out Google search will probably help you solve many WordPress support problems. And it’s always worth a look in the WordPress community support forums.