We take your privacy and security very seriously. We will never pass any of your details on to third parties for any purpose, except when we are required to by law enforcement agencies.
Online transactions are handled through SSL-secured servers and sensitive details such as passwords and credit card details are encrypted to reduce the risk of fraud. We strongly advise that you use hard-to-guess, unique passwords for your accounts with us to reduce the risk of fraud.
On rare occasions it is necessary to send out strictly service related announcements. We may also notify you of special offers and updates to our services in our newsletter, and send greetings on special occasions. If you prefer to opt out of non-service e-mails, please let us know during the order process.
This website contains links to external sites. Please be aware that we are not responsible for the content of external sites.
Terms and Conditions
The following terms must be agreed to in order to use any of our services. If you do not agree to any of the below, you must not proceed with your order and must inform us immediately. We will be happy to explain any points if you are unsure of their meaning.
Money Back Guarantee
All our hosting packages carry a 28 day money-back guarantee. If you are dissatisfied for any reason at all then just let us know why and if we can’t help, we’ll refund any outstanding credit from your account! Please note that domain costs are not refundable.
Customers are responsible for all scripts, data and other objects on their accounts. Abusive scripts are scripts which interfere with our systems and/or the accounts of other customers, cause harm to any other computer system or user, or engage in any type of fraudulent activity. Any account found to be the source of abusive scripts will be immediately suspended and investigated, and subject to action as detailed under Illegal Content. We will always notify you as soon as possible and fully co-operate with the authorities. We have a zero-tolerance policy against spam and the sending of bulk, unsolicited e-mail is prohibited at all times.
Legal adult content as defined by UK law is allowed on our servers, however you must inform us as we will host your site on a separate IP to prevent any SEO implications for other clients.
Any content deemed illegal by UK law or the law of your country of residence is strictly forbidden and offending accounts will be immediately suspended or terminated at our discretion. We will fully co-operate with the authorities regarding any breach of the law.
Any accounts found to be abusive, contain illegal content or otherwise break our terms of service will be liable for immediate termination with no refund.
Service Level Agreement
We endeavour to provide a 99.9% service uptime, excluding planned or emergency server maintenance or conditions beyond our reasonable control. All customers will be notified of planned maintenance as far as possible in advance via e-mail.
Should we break this SLA in any calendar month with unscheduled service unavailability (as verified by our network monitoring) we will, upon request, credit your account one days hosting cost for every 30 minutes of downtime . No hidden catches – we value our service and clients extremely highly.
Renewal invoices are generated in advance and sent to your registered e-mail address. It is your responsibility to ensure this e-mail address is kept up to date and can receive e-mails from any ‘@reallygreenwp.com’ address.
All services must be paid for by the due date shown on the invoice unless a written adjustment has been agreed. Failure to complete payment after this time will result in automatic reminders when the invoice is overdue, and automatic account suspension should the invoice remain unpaid for more than 3 days. This applies to all hosting accounts. Domain names expire on the day immediately after their renewal date and this is outside our control. As such we strongly recommend renewing a minimum of 48 hours before the expiration date.
If invoices remain unpaid for 28 days, or if our staff are subject to threats and abuse, we reserve the right to suspend or terminate your account and delete any of your files on the server. We will usually give you a final seven day notice period, though that will be at our discretion.
Account usage is checked frequently. We set “soft limits” to our hosting packages. If you consistently use more disk space and/or bandwidth then we will consult with you on the best options. For small “overages”, there is usually no extra charge. In other situations, we may request that you upgrade your package.
You agree to use our shared hosting services for the purpose of hosting a WordPress website. No bulk processing or bulk mailing or other resource-intensive activity is permitted without written consent. We reserve the right to enact defensive movements to maintain the stability of our systems for all clients.
If you believe your website may be susceptible to high or otherwise abnormal usage you must contact us to discuss the suitability of our shared hosting environment.
Cancellation, refunds, termination and disputes
Cancellation notices for all services must be given at a minimum of 48 hours in advance of the next billing date. Refunds will be given for every whole unused prepaid month. Refunds will be paid in the form of a credit to your billing account. No cash refunds will be granted unless a payment has been taken in error.
A breach of any of the terms and conditions as described on this page may result in immediate termination with no refund.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.
Domain registration, renewal, transfer and restoration
All packages include a free domain registration or transfer for a .uk/com/net/org/biz/info/name domain name. All other extensions are excluded from this offer due to their additional cost but please contact us for a reduced price if you wish to order with a different extension. The registration period is one year for all domain extensions. If a domain is not renewed it will be deleted and need restoring, at a cost of approximately £150. Not all domain names are eligible for this restoration. Hosting package renewals do not include a further free domain renewal, transfer or registration.
ReallyGreenWP will always register, transfer and renew domain names in our client’s name – never in our own. You are always in control of every aspect of your domain name(s) and can manage your domain’s whois data through your client area. It is your responsibility to keep this data correct.
Account Support / Emergency Contact
We provide support via e-mail. To provide efficient service and comply with data protection laws, any requests for changes to your account (including billing changes, password changes or any other technical changes) must be submitted by e-mail to firstname.lastname@example.org from your registered address.
Disclaimer, Limitation of Liability and Copyright
We are unable to assert fitness for any specific purpose and as such ReallyGreenWP cannot be held liable for any form of consequential loss or damage caused directly or indirectly by use of our service, misuse of our service, downtime, service issues, data loss or any other event. In the event of any preventable disruption to service we will credit your account as described in our Service Level Agreement. Our liability will not exceed the total amount paid for the service. If you have sensitive or mission-critical data to host, you must seek your own insurance and independent legal advice.
All material on this website is copyright ReallyGreenWP unless otherwise stated.